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遇到客人的投訴或問題，如果不能馬上找到解決辦法，則要匯報(bào)給副理/洗衣房經(jīng)理。 Reports complaints or problems to Assistant Manager/ Laundry Manager if no immediate solution can be found. 在洗滌/干洗前，向洗衣房經(jīng)理報(bào)告重要的問題、衣物數(shù)量的不一致、破損或污漬。 Reports to Laundry Manager of any major problems, discrepancies in count, defects, or stains in garments prior to laundry/ dry cleaning. 遵守酒店關(guān)于洗衣房和客房部的政策和程序 Complies with the Hotel’s Policies & Procedures relating to Laundry and Housekeeping. 遵守房務(wù)部的系統(tǒng)和程序。 Complies with all systems and procedures as laid down by Rooms Division. 在日常工作中，確保布草和制服達(dá)到凱悅的品牌標(biāo)準(zhǔn)。 Performs routine duties in ensuring all hotel linen and uniforms meet Hyatt brand standards. 確保按照酒店設(shè)定的標(biāo)準(zhǔn)和程序儲(chǔ)存和洗滌酒店的布草/制服。 Ensures the storage and washing of house linen/ uniforms are being done according to the standards and procedure set by the Hotel. 在發(fā)送給使用部門/布草房前，檢查洗滌的物品，以確保其干凈及可用性。 Examines laundered items to ensure cleanliness and serviceability before sending to the user department/ linen room. 在洗衣運(yùn)作中，督導(dǎo)并協(xié)助負(fù)責(zé)及參與清洗客人和酒店衣物的員工。 Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guest and house laundry items. 經(jīng)理/副理不在崗時(shí)，主持每日班前會(huì)，向員工溝通當(dāng)天的住房率、抵離店的客人情況、會(huì)議/活動(dòng)及需要特別關(guān)注的事項(xiàng)。 In absence of Assistant Manager and Laundry Manager, conduct daily pre-shift briefings to employees on room occupancy, arrivals and departures, function/ event of the day and special attention that is needed. 在日常運(yùn)作中，與客房部及其它部門配合。 Liaises with Housekeeping and other related departments on daily operations.